Shipping Policy
Processing Time
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
International Shipping
We currently ship internationally to customers around the world. Once dispatched, orders typically arrive within 7–12 business days, depending on your destination country and local customs processing. Please note that delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs clearance, weather, or other circumstances beyond our control.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
(Add your specific rates here, or note "Free shipping on all orders" / "Flat rate of $X" if applicable.)
Delays
While we work hard to ensure timely delivery, delays can occasionally occur due to factors outside our control, including customs, weather conditions, or carrier issues. We appreciate your patience and will do our best to keep you informed if any significant delays arise.
Incorrect Shipping Information
Please double-check your shipping address at checkout, including country, postal code, and any local formatting requirements. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] so we can attempt to correct it before dispatch.
Lost or Stolen Packages
We are not liable for packages lost or stolen after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us at [your support email] so we can assist where possible.
Contact Us
If you have any questions about your order or this policy, please contact us at:
📧 [your support email]